Reviews

Friendly, professional, thorough in checking our furnace

A great family-owned second-generation company that's taken care of our homes since 1984. Always courteous and professional with prompt service. Good people!

Always excellent service and able to solve our HVAC issues quickly and affordably. Professional from start to finish. Was having AC issues in the heat of the summer. They were able to get a tech out quickly (same day we called luckily) and resolve the problem at a fair price. Tech clearly explained the issue and solution. You can trust Garwoods!

Professional and very polite.

Great company, excellent customer service, trustworthy.

Had a weird sound coming from my AC unit even though it was winter and off. Garwood came out, accurately diagnosed it, and repaired it that day. Excellent service!

Good service, promptly delivered by a knowledgeable tech.

The obvious choice for HVAC in Edwardsville. I reached out to Garwood's after a couple of failed attempts at using other vendors, and I'm glad I did. For the initial inspection, Joey was very thorough and detailed, talking me through all of the issues I had with my current system, how they might affect me going forward, and what the various options were for mitigating them. He then put together four different bid proposals for me so I could pick and choose what worked best. On the installation day, each of the three service men made it a point to shake my hand and introduce themselves. The work was done the same day and everything is of high quality. My power bill dropped significantly due to the new equipment. I highly recommend Garwoods and will be using them again in the future.

Garwoods has taken care of our HVAC system for some time now. From the emergency AC repair of the old unit when we moved into our new home years ago to helping us choose the best size units for our heating and air conditioning needs when they had to be replaced. Now Garwoods maintains our investment with biannual check ups. Everyone at Garwoods is helpful, knowledgeable, professional, and friendly. We never have to wonder if we will get the best service possible. We know we will. Garwoods is a reliable, honest, family business. They always go the extra mile.

Had an intermittent problem making it difficult to diagnose. With Garwoods experience they came up with a solution that fixed the problem. Very happy with their service, experience and cost!

We've used Garwood several times over the years and have always been pleased with their service. They are very professional in how they run their company. They're on time, very efficient, courteous and they do excellent work.

Garwood's was my go-to company when I needed to replace my heating and cooling system a number of years ago and they still are. They have earned my business by sending service techs who are knowledgeable and dependable whenever I need them.

Great experience. We had a situation with our AC in August. They were able to work us in a reasonable time frame and fix our unit the same day. The tech was very professional, personable and explained everything to us through the process. Will definitely use them again for our services. Thanks again.

My service man (Joey) impressed me when he literally pulled out a (dead bee hive) out of the furnace, a few years ago. Cost was manageable

We just had Garwood’s replace our HVAC unit and I highly recommend them. Our experience with them has been awesome starting with when I called to get an estimate and I spoke to Erin Garwood and she is very friendly and efficient. Joey Garwood came the next day and looked everything over. He was very friendly and knowledgeable. He got our bids back quickly giving us 3 options and answered all of our questions. Once we decided on them it took 2 weeks before they could install, but they came with 3 men, 2 brothers and an employee. They were very kind and respectful of our home, putting plastic down everywhere and cleaning up when they were done. They showed us how everything worked and said to call anytime with our questions. Also, a plus was they were very pet friendly, our dog loved them. This is the company you want to take care of your heating and cooling needs.

Garwood's team installed a new furnace and AC unit last December, their price was reasonable - I checked online - and this week they did a follow-up on the AC unit. I highly recommend their service to anyone - a local company with technicians who know their job. They get five stars from me!

The representative was very polite and professional. Garwood has been providing HVAC service to my family for decades. They are a company I trust.

Have used them for 30+years. It should say something.

Been with Garwood H&C since 2004. Great people and super service. Terry S

We could not be more satisfied with the professional, prompt service Garwoods has provided over the last 30+ years!